Refund policy

Our promise
If your order shows up damaged, leaking, or wrong, we'll make it right. Email us at dylan@whitetrashseasoning.com within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund to your original payment method, your choice. You won't need to send the damaged item back.

Returns
Because our products are food, we can't accept returns of opened items. Unopened items can be returned within 14 days of delivery. Email us first to start a return. Packages sent back without contacting us first can't be accepted. Return shipping on unopened items is paid by the customer unless the item was damaged or we sent the wrong thing.

Return address
Ron and Jerry's Seasoning
3605 Burlington Drive
Fultondale, AL 35068
United States

Sale and past "best by" items
Items marked down because they are past their printed "best by" date are sold as described on their product pages. They're still covered for damage or a wrong item, as above.

Refunds
Once a return is received or a damage claim is approved, refunds go back to the original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days since we approved your refund, email us at dylan@whitetrashseasoning.com.

Exchanges
The fastest way to get something different is to place a new order. If your item was wrong or damaged, we'll send the right one at no charge.